Receptionist, Hospitality ​/ Hotel ​/ Catering

The Brand

The Premier Suites brand is officially one of the UK's Best Workplaces in Retail, hospitality & Leisure, 2025 and 2026. Operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, Premier Suites offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure. Our teams are key to the success of Premier Suites.

The Property

PREMIER SUITES Edinburgh Fountain Court boasts a prime location in Edinburgh’s West End, near Haymarket and the Financial District. Only a twenty-minute walk to Princes Street and easily accessible by public transport. All apartments include one or two-bedroom units and all come with a fully fitted kitchen, living room, bedroom and ensuite bathroom. Each of the fully equipped kitchens includes a combi-oven, microwave, hob, fridge with icebox, laundry facilities and coffee machine.

Our serviced apartments also include a contemporary living area with a flat-screen TV.

The Role

This is a full time position working 5 over 7 days including some weekend shifts.

As the first person to greet our guests, the receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an environment where the focus is on collectively delivering the highest levels of customer care for our guests.

This role offers good work life balance along with plenty of opportunities to develop.

Whats involved in the role?

• Greeting guests in a warm, friendly manner.
• Checking in and out guests professionally.
• Answering calls in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
• Taking reservations with care, noting any special requests.
• Informing the guests about all property facilities and those locally available to enhance their stay.
• Ensuring that billing is completed correctly.
• Dealing with any guest feedback, queries and suggestions quickly and efficiently.

Is this role for you? Here are the key criteria we are looking out for:

For this role it is important that you have at least one year of experience as a receptionist ideally in a hotel or serviced apartments.

Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.

Working in reception involves a lot of multi tasking - you would have to be comfortable with that and have good attention to detail.

Being fluent in English is essential for this role.

A warm and friendly, happy and caring disposition is very important.

Why work with us?

We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

Premier Suites Edinburgh has just been certified as one of the UK's Great Places to Work in 2024 & 2025 and in 2025 & 2026 features on the Best Workplace for Women and Best Workplaces in Retail, Hospitality & Leisure listings.

PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences.

Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.

• Previous reception experience in a hotel or serviced apartment
• Experience of using Opera or a similiar PMS.