Operations Manager

£37,000.00 per annum + Tips (uncapped share based on hours worked)

• Additional holiday allowance for your birthday.
• 50% food discount in all our restaurants.
• Colleague rates across all our hotels.
• Access to Health Assured which hosts a wealth of informational tools and support across many areas including:
  Financial Wellbeing
  • Mental Health
  • Exercise
  • Heathy Eating
• Ongoing personal development with access to internal and external training programmes.
• Free Gym Membership at Local Gyms.
• A share of monthly tips split fairly across the business.
• Free colleague meals on duty.

• The Operations Manager is the overall key point of contact for all staff and guests.
• To communicate the information coming into the hotel and monitoring activities in each department to ensure that tasks are completed to meet guest demands in a timely manner and to a high standard according to company policy.
• To ensure that Legal and Statutory Requirements across all departments are maintained.
• To ensure all regulatory paperwork is completed within the relevant time frames.
• To ensure all employees can manage guest questions, compliments or complaints.
• The Operations Manager will have overall responsibility to respond to all guest feedback on relevant platforms.
• Any issues that occur should be communicated to the senior leadership team using the correct escalation process.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
• Promote good working practices across the hotel, with particular emphasis on exceptional standards of safety and hygiene and guest service.
• Identify any areas of concern to the senior support team and work collaboratively.
• Ensure all company property / premises are kept within good working order, and any concerns highlighted and actioned promptly.

• Previous experience in a similar hotel management role.
• Previous experience working in the highlands.
• Fantastic communication and organisational skills.
• A passion for great hospitality.
• A hands-on leader.
• Valid right to work within the United Kingdom.