Wellness Host

We are currently seeking an intuitive, motivated and supremely professional Wellness Host,to join our Wellness team.

The on target earning potential for this role is £16.97 / per hour - comprising a base hourly rate of £13.52, plus a qualified estimate of £3.45 per hour in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

For the past century we’ve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, awarded two Michelin Keys in recognition of our exceptional hospitality experience and named Best Overall Hotel in the UK by Time Outin 2026, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full‑time, while others have a part‑time schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

• You’ll be the start of our guest and member journey, providing a warm, friendly and efficient service to each on arrival, making their Wellness experience one to remember
• Responding to guest and member enquiries swiftly and professionally, always caring and helpful and ensuring positive outcome and resolution
• Using your outstanding knowledge of our treatments and facilities to advise our guests and members in making bespoke choices
• Developing your knowledge of our activities and services across Townhouse, building strong working relationships with all departments in supporting with any enquiries relating to the Wellness offering
• Confidently dealing with operational feedback, you’ll build great relationships with our guests and members, remembering them by name and their individual preferences
• Maintaining the accuracy of our database and building guest profiles, accurately gathering, verifying and recording key information
• Communicating all bookings to the team, accurately capturing any specific guest requirements, ensuring every element is perfect!
• Interacting with our guests, always warm, professional, helpful, and doing everything you can to exceed their expectations, playing your part in making their experience with us luxurious in every way.

• Already established in a similar role, you have an outstanding track record in customer service
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

• 30 days holiday (including…