Hostel Manager

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 9cities and seven countries. At the heart of what we do are the four pillars of our mission: safety, security, fun, and value for money.

Our motto, “Live Your Life,” reflects our dedication to creating unforgettable experiences for everyone—whether they’re our team members, guests, or customers. We are passionate about people and pride ourselves on fostering a supportive, inclusive, and dynamic work environment.

About St Christopher's Inn Edinburgh

Located in the heart of Edinburgh's historic Old Town, we are a vibrant, fast-paced hostel welcoming travellers from across the globe. With comfortable accommodation, a lively social atmosphere, and a prime city-centre location just moments from Edinburgh's most iconic attractions, we pride ourselves on creating unforgettable guest experiences.

About the Role

We are looking for an energetic and people-focused Hostel Manager to help lead the day-to-day operation of our Edinburgh hostel. Reporting to the General Manager, you will play a key role in ensuring the hostel runs smoothly, supporting the reception and accommodation teams, maintaining high operational standards, and creating exceptional experiences for every guest.

This is a hands-on leadership role where you will be visible on the floor, supporting your teams, developing talent, driving performance, and ensuring our hostel remains welcoming, safe, organised and commercially successful.

Working in a 24/7 operation, flexibility is essential, including weekends, evenings and public holidays.

What You will Be Doing

Leadership & People Development

• Lead, coach and motivate reception teams to deliver exceptional performance.
• Provide training, support and regular feedback to help team members develop and grow.
• Foster a positive, inclusive and engaging culture where people feel supported.
• Lead by example, setting high standards of professionalism and guest service.

Guest Experience & Customer Service

• Resolve guest concerns professionally and effectively, turning challenges into positive outcomes.
• Encourage teams to share local knowledge, promote hostel activities and create memorable experiences.
• Monitor guest feedback and implement improvements where needed.

Operational Standards & Site Organisation

• Conduct regular hostel walkarounds to ensure exceptional cleanliness, presentation and safety standards.
• Ensure opening, closing and shift procedures are completed consistently.
• Work closely with housekeeping and maintenance teams.

Business Performance

• Support occupancy, revenue and upselling opportunities across the hostel.
• Assist with rota planning, labour management and efficient resource allocation.
• Manage cash handling and reconciliation processes accurately.
• Contribute ideas to improve efficiency, profitability and guest satisfaction.

Compliance, Safety & Security

• Maintain all health, safety and security standards across the hostel.
• Ensure emergency procedures and compliance requirements are consistently followed.
• Support incident management and ensure issues are reported and resolved promptly.

Communication & Collaboration

• Build strong working relationships across all departments.
• Lead effective team briefings and shift handovers.
• Work closely with the General Manager, Assistant Managers and wider support teams to achieve operational goals.

What We are Looking For

Essential

• Previous management experience within hospitality, hostels, hotels, bars or a customer-facing environment.
• Proven ability to lead, motivate and develop diverse teams.
• Strong customer service and guest relations skills.
• A hands-on approach with the confidence to make decisions and solve problems.
• Financial awareness, including labour management and cost control.

Desirable

• Experience with hostel or hotel reservation systems and property management software.
• Experience managing accommodation operations.
• Understanding of revenue, occupancy and commercial performance drivers.

Why Join Us?

At St Christopher's Edinburgh, no two days are the same. You will join a passionate team, meet people from all over the world, and can make a real impact on both guest experiences and team development.

• Be part of a thriving company that values people, innovation, and community.
• Enjoy working in a lively, fast-paced environment that celebrates diversity and teamwork.
• Gain access to industry-recognized certifications and career advancement…