Front Office Supervisor

Company Description

passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description
Join
us at Accor,
where
life pulses
with
passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality
is a
work
of
heart
,
Join
us and
become a
Heartist
®.
Job Description
Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As Part Of Our Team You Can Have

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks :
  Our objective is simple: make you grow and give you the spark to unleash your personality

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
• Assist with reservations, back-office tasks, and guest inquiries
• Handle guest requests and issues professionally, ensuring satisfaction at every step
• Motivate and support your team, helping new team members settle in and thrive
• Ensure compliance with health, safety, and hygiene standards

• Previous hotel or hospitality experience desired
• A positive, can-do attitude and flexibility to work in a fast-paced environment
• Strong multitasking and communication skills
• A passion for guest service and attention to detail
• Willingness to work flexible hours, including weekends and holidays