Operations Lead

Destiny Student | Multi-Site Operations

Ready to take the lead on an operation where no two days, sites or summers look quite the same?

We’re looking for an experienced, energetic and commercially minded Operations Lead to join Destiny Student.

This is a hands-on, multi-site role with real variety. You’ll lead teams, oversee the day-to-day operation of our accommodation, manage reservations, build relationships with partners and suppliers, solve problems and help turn our buildings into brilliant summer accommodation experiences for guests.

If you’re someone who likes being close to the operation, enjoys making things work better and isn’t afraid to roll up your sleeves when something needs sorted, we want to hear from you.

Lead the operation

You’ll oversee day-to-day operations across multiple Destiny Student locations, supporting and managing accommodation teams, housekeeping and external partners while ensuring our sites consistently hit operational targets and KPIs.

You’ll be visible, hands‑on and ready to step in when needed, particularly during our busy summer season.

A great stay doesn’t happen by accident.

You’ll make sure our buildings, rooms and communal areas are ready for guests, standards remain high throughout the season and operational problems are dealt with quickly. You’ll also take ownership of more complex guest queries, complaints, calls, emails and reviews.

Reservations are a significant part of this role.

You’ll oversee the reservations process throughout the year, managing it directly during the quieter season and leading the wider reservations team during summer. You’ll focus on accuracy, efficiency, occupancy and revenue, continually looking for smarter ways of working.

Our summer business requires a huge amount of planning before the first guest ever walks through the door.

You’ll help mobilise our seasonal accommodation, ensuring buildings are properly set up with equipment, bedding, guest information and everything else needed to open successfully. At the end of the season, you’ll help manage the demobilisation process too.

You’ll recruit, onboard, train and manage seasonal team members and act as a key point of support for the teams you lead.

You’ll coach people, set clear expectations and create an environment where teams are motivated to deliver excellent customer service and strong commercial results.

You’ll build strong working relationships with suppliers, contractors, vendors and other external partners.

You’ll help manage performance, service standards and contracts, making sure our partners deliver what our operation and our guests need.

From maintenance and linen deliveries to housekeeping reports, keys, payments and stock, you'll make sure the operational detail is under control.

You’ll also take an active role in Health & Safety, including inspections, audits, training, corrective actions and incident reporting.

You don’t need to tick every box, but you’ll need to be someone who can take ownership and make things happen.

Ideally, you’ll bring:

• Proven leadership and people-management experience.
• A track record of delivering consistent operational results.
• Strong problem‑solving skills and the confidence to make decisions.
• Experience handling complaints and more challenging customer situations.
• Excellent organisation and attention to detail.
• Strong communication and relationship‑building skills.
• The ability to manage several priorities and deadlines at the same time.
• Good working knowledge of Microsoft Office and Excel.
• A proactive, self‑starting approach.
• A genuine interest in improving processes…