Design Researcher - FTC

Position: Design Researcher - 12 Month FTC
Location: City of Edinburgh

End Date Thursday 11 June 2026

Salary Range £61,344 - £68,160

We support flexible working –  for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary .

Job Description

JOB TITLE:

Design Researcher – 12 Month FTCSALARY: £61,344 - £68,160

LOCATION:

Edinburgh

HOURS:

Full-time

WORKING PATTERN :
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. You’ll also be supported by our wider Design Research and Analytics community. You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created.

You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

Why join us?

Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing work spaces, hybrid working and huge career opportunities- you’ll find them all here.

What we’re looking for?

Experience working closely with design and product teams to identify and prioritise the right research questions

Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction

Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews

Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities

Able to communicate and influence wider business stakeholders with clarity and conciseness

Experience combining qualitative and quantitative methods

Ethnographic experience (such as contextual enquiry or diary studies)
Experience triangulating research and data from different sources to tell compelling customer stories

Experience with accessibility research and/or vulnerable customers

Willingness to share your expertise and learn from others

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We…