Associate, Policy

Please note that this role will close at 00:01 on Monday 10 August and therefore we advise getting your application in by no later than midnight on Sunday 9 August.

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

This role is part of our Infrastructure & Connectivity Group. Our mission is to advance a better-connected UK so people and businesses can participate in and benefit from a digital society. We do this by promoting competition and investment in the industries we oversee and helping make sure that communications networks are secure and resilient. Our work helps drive innovation, deliver consumer choice and value, and makes sure people and businesses get the services they need.

Technology in our sectors changes fast and there are always new and exciting issues to explore. In a time of significant digital disruption, we support economic growth by ensuring that our communications infrastructure meets the country’s needs and enables a wide range of digital services.

The Infrastructure & Connectivity Group is organised, for operational purposes, into a number of sub‑teams we call portfolios. These either focus on a particular sector, e.g. post, or types of issues e.g. retail consumer or competition issues. You will be assigned to a home portfolio, but you may be asked to work in others.

This is an important role developing and implementing policy to help promote the interests of consumers using post, broadband, mobile and other digital communications services. When you join us, depending on your skills and experience you will have the opportunity to help to manage key policy projects and programmes, analysing and solving complex problems, working closely with specialists such as economists, lawyers and technology experts.

Some of our policy projects across our different policy portfolios for 2026/27 include:

• Post
  :
  We oversee the postal sector to support affordable and resilient services for consumers. Current priorities include: ensuring that universal postal services continue to be affordable; the ongoing monitoring of Royal Mail’s Quality of Service performance and its implementation of reforms to its Universal Service Obligation.
• Competition and markets
  :
  We promote competition in telecoms markets to deliver investment, innovation and choice through effective regulation of firms with market power as markets and technologies transition. Current priorities include: establishing a new competition supervision function to support more investment in fibre and stronger competition; refining our approach to distressed provider scenarios to mitigate consumer and critical-national infrastructure service loss risks; and progressing the transition from legacy copper networks.
• Consumer and retail markets
  :
  We ensure that consumers are informed, empowered and protected, particularly through cost-of-living challenges, and market and technology changes. Current priorities include: developing an enhanced consumer supervision function to drive more consistent compliance with our rules; supporting technology transitions (such as landline migration and 2G switch off) for the benefit of consumers and citizens; and using various tools to help consumers be more informed and empowered to choose the right services.
• Telecoms fraud and scams
  :
  We aim to significantly reduce the number of fraudulent calls and mobile messages that people receive. Current priorities include: measures to stop scam mobile messages; improving our fraud harms data; helping to set up a fraud supervision function; and monitoring AI’s impact on telecoms fraud.

• Aligned to a specific portfolio you will work as part of…