Field Service Technician; Maintenance Casual Worker

Edinburgh Region, United Kingdom

Type: Casual worker (zero-hours) agreement.
Work Location: On the road and at customer sites.
Pay: £17 per hour

Licence/Certification: Full valid UK driving licence (required)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

Job Description

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system.

Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
This is a casual worker agreement, with no guaranteed hours. We have a steady flow of assignments throughout the year which may become available to work, and you’re free to accept or decline any assignment offered. Work is available in days, nights and weekends.

• Driver's License and Transportation:
  Valid driver's license and reliable transportation to travel to sites is required.
• Free to work elsewhere. You can take other jobs or work for other businesses alongside this role
• Reasonable notice. We aim to give as much notice as possible when offering or changing shifts, particularly for night and weekend work.
• Ongoing arrangement. There is no fixed end date. Either party can end the arrangement in line with the terms of your worker agreement.

What You Will Be Doing

• Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools
• Onboarding/scanning products into the system.
• As required, attend installations at various clients during night hours.
• Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all…