Lift Service & Callout Engineer North East England

Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands‑on technical expertise with technology and data.

Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what’s happening across the equipment they look after.

Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.

Three core values guide the way we work every day:

• Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.

• Grit (determination): seeing things through with high standards, commitment and perseverance.

• Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.

Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day.

At a glance

• Salary: £45,000–£56,000 per year + £6,000 annual bonus

• Hours: Monday–Friday, 8am–5pm

• Area: Scotland and North East England

We’re looking for an experienced Lift Service & Callout Engineer to look after a portfolio of lifts across Scotland and North East England, combining planned maintenance with breakdowns and callouts. WeMaintain is growing in the region, and you’ll help build the foundations of our maintenance service there.

Good lift maintenance is about preventing problems, not just fixing them. At WeMaintain, engineers have the autonomy, tools and support to take real ownership of their equipment. Our digital tools give you each lift’s maintenance history and condition, so you can spot developing faults before they become breakdowns. We want you to spend less time on unnecessary complexity and more time on what you do best: maintaining equipment, solving problems and looking after customers.

• Carry out planned preventative maintenance across your portfolio, to the right technical and safety standards.

• Respond to breakdowns and callouts, find the root cause and carry out safe, effective repairs.

• Spot worn components and developing faults, and recommend corrective work before they cause failures.

• Explain technical issues clearly to customers on site and keep them informed of completed and future work.

• Escalate complex or recurring faults to our technical and Operations teams.

• Record visits, faults and interventions in our digital tools.

• Share feedback from the field to help improve our tools and ways of working.

An experienced lift engineer who takes pride in their work, enjoys solving technical problems and looks for lasting solutions rather than simply moving on to the next callout.

What you’ll need

• At least 3 years’ experience as a fully qualified lift engineer, servicing, diagnosing and repairing lifts

• NVQ Level 3 in lift engineering or equivalent

• Full UK driving licence

• Strong mechanical and electrical fault-finding skills

• Sound knowledge of lift safety requirements and safe working practices

• The ability to organise your own workload and make sound technical decisions

• Clear communication with customers and colleagues

What would make you stand out

• Experience maintaining lifts from different manufacturers

• Experience resolving recurring or complex faults

• Familiarity with digital maintenance tools or connected equipment

• Knowledge of the lift market in Scotland or North East England

• A mix of planned and reactive work: you’ll balance scheduled servicing with…