Business Relationship Manager

Account Management Overview

• Relationship Management:
  Build and maintain multi-threaded relationships, from senior management to C-suite, to understand client needs.
• Revenue Growth:
  Drive account expansion by identifying upsell/cross-sell opportunities, responding to RFPs, and negotiating contracts.
• Delivery Excellence:
  Collaborate with internal delivery teams to assure high-quality project delivery, manage risks, and ensure client satisfaction.
• Strategic Planning:
  Develop long-term account strategies and roadmaps, leading QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews).

• P&L Ownership:
  Take accountability for the financial health (profitability and revenue targets) of the assigned account portfolio.
• Client Advocacy:
  Represent the client's voice internally, ensuring their requirements and feedback are acted upon.
• Solutioning & Consulting:
  Partner with technical teams to translate business problems into scalable, actionable engineering or consulting solutions.
• Risk Mitigation:
  Proactively address client issues or delivery roadblocks, acting as the primary point of escalation.

• Experience:
  
  13+ years of progressive experience in IT services account management, technical consulting, or enterprise sales.
• Industry Knowledge:
  Strong understanding of IT service offerings (e.g., Cloud, Digital Solutions, Application Development, Data Analytics).
• Executive Presence:
  Proven experience engaging C-suite executives and senior stakeholders.
• Analytical
  
  Skills:
  
  Ability to analyze account performance metrics, create forecasts, and manage seven-figure portfolios.
• Communication:
  Exceptional negotiation, presentation, and relationship-building

Our client is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, age, disability, sexual orientation, gender identity, marital status, military service, genetic information, or any other status protected by law.