Sr. Manager, Consumer Insights Operations

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere—in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Senior Manager, Consumer Insights Operations

Insights and Analytics

• Morristown, NJ
• Boston, MA
• Marlborough, MA

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

The Senior Manager, Consumer Insights – Operations (CI Ops) is responsible for enabling the effective, efficient, and consistent execution of the Consumer Insights function. This role focuses on insight operations, governance, tools, vendors, processes, and data infrastructure that support high‑quality insight delivery across brands, categories, and regions. The role partners closely with Consumer Insights leaders, research vendors, Analytics, Procurement, and Finance to ensure insight work is scalable, compliant, cost‑effective, and aligned to enterprise standards.

This position plays a critical role in improving operational effectiveness while allowing Consumer Insights partners to focus on strategic insight generation.

Additionally, the role will report to the Senior Director, Enterprise & Global Consumer Insights – working closely together to execute primary consumer research and fill gaps across the whole Helen of Troy portfolio – at both the enterprise and brand support level. This includes a mix of brands across both divisions:
Home & Outdoor (OXO, Osprey, Hydro Flask) and Beauty & Wellness (Drybar, Hot Tools, PUR, etc.) The Senior Manager of Ops will be responsible for learning these categories and consumer types – in order to understand stakeholder research needs.

This is a hybrid role between insights operations and research execution – requiring the ability to pivot based on current business needs.

• Own and manage Consumer Insights operational processes, including research workflows, governance, tools, templates, and standards that support consistent and high‑quality insight delivery.
• Design and execute consumer research using appropriate qualitative and quantitative methodologies, ensuring rigor, relevance, and alignment with enterprise insight frameworks and standards.
• Manage CI vendor and platform operations, including onboarding, scope management, performance monitoring, and issue resolution, to ensure quality, speed, and cost effectiveness.
• Support financial and governance discipline for CI activities, partnering with Finance, Procurement, and Legal to enable compliant budgeting, contracting, and spend management.
• Improve operational efficiency and scalability by identifying process gaps, redundancies, or friction points and implementing practical, sustainable improvements.
• Enable Consumer Insights teams through tools and standards, ensuring CI partners can focus on insight generation rather than operational complexity.
• Coordinate CI operational needs with Analytics, Data, and Technology teams, supporting data standards, platform integration, and insight accessibility where applicable.
• Ensure adherence to enterprise CI frameworks and best practices, reinforcing consistency across brands, categories, and regions.
• Determine CI operational processes and workflows, including governance, tools,…