Account Manager II, Northeast

Responsibilities

• Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.
• Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
• Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.
• Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.
• Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.
• Responsible for operational understanding of all Rx products and solutions.
• Supports implementation for new/existing clients and contract renewals.
• Trains/mentors lower-level Account Management staff.

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background.
• PBM, client-facing experience strongly preferred.
• Experience in Pharmacy Operations strongly preferred.
• Proficiency using Excel (Pivot Tables, V‑Lookups, etc) and Tableau strongly preferred.