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Strategic Call Center WFM Analyst
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Bank of America is seeking a Workforce Management professional to dynamically steer call center staffing across six Merrill Edge sites. The role focuses on real-time service level optimization, skill adjustments, and proactive resource planning.
You will analyze metrics, collaborate with leadership, and maintain WFM tools and reports to support continuous operations and timely communications.
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