Transformation Manager

Job Description

ELLKAY is a nationwide leader in health care data interoperability delivering innovative solutions that support the data migration needs of all members of the healthcare ecosystem. ELLKAY is playing a vital role in helping healthcare organizations access and share data among disparate systems. We are recognized by our e-health industry partners, independent medical group practices, hospitals and health systems, laboratories, and payers as the “Healthcare Data Plumbers” that make data migration and interoperability possible.

Our "Client-first" focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we’re dedicated to providing connectivity to the healthcare industry.

We deal with medical data and we take our work very seriously, but not ourselves. If you’re a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We’re committed to attracting good people who are passionate about the work they do.

ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce.

ELLKAY is seeking an Operations Transformation Manager to provide senior consultation in support of the design, implementation, and evolution of change strategies and plans to engage, inspire, and motivate people to embrace significant changes as the ELLKAY Enterprise Transformation (ET) team plans and executes its transition to its next generation platforms and systems to support Operations teams. The Operations Transformation Manager is responsible for leading and managing the transformation and change management activities that support the development and deployment of ELLKAY ET initiatives focused on Operations teams across the LKOrbit, LKOasis and LKOpera platforms.

This role would report through the Operations organization (e.g. Office of the COO or Enterprise PMO) and ultimately to the Chief Operations Officer (COO).

• Design, plan, implement, and evaluate transformation and change management initiatives for Operations tools/platforms and processes.
• For Operations-focused initiatives, develop, lead, manage and execute change management actions and communicate business processes and methodologies to internal and external stakeholders and customers.
• Serve as an advisor to the functional teams responsible for the implementation of tools/platforms and processes supporting Operational teams.
• Actively support the development, deployment and sustainment of Operational tools/platforms and processes that includes engagement with senior customers and stakeholders to define project scope, requirements, and deliverables and translate them into defined executable deliverables.
• Develop and implement Organizational Change Management (OCM) approaches and strategies to implement transformational changes based on agile methodologies and practices.
• Lead change management work streams with a structured methodology and process; develop, update and modify change management plans as needed.
• Develop and maintain strategic and tactical plans and procedures; define current and future business environments to implement effective business change processes that include planning, risk, and change management.
• Establish communication channels between stakeholders to provide reliable and consistent risks identification and risk mitigation tactics.
• Streamline the organization’s enterprise change management process to significantly reduce service downtime while also delivering value to stakeholders and end users. This effort includes measuring risks and impact of enterprise changes on customers and end-users and providing constructive feedback to all…