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Operations Specialist
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-07-26
Listing for:
JCW Group
Full Time
position Listed on 2026-07-26
Job specializations:
-
Business
Change Management, Business Analyst
Job Description & How to Apply Below
A leading specialty insurance organization is looking to add an Operations Specialist to its Optimization and Transformation team. This is a hybrid role based in New Jersey for an experienced insurance operations professional with a strong background in process improvement, operating model design, and cross-functional transformation initiatives.
Responsibilities- Conduct structured discovery sessions with Underwriting, Claims, Sales, and Operations teams to map current-state processes, identify inefficiencies, and design future-state operating models
- Serve as an ongoing business process partner to field teams, providing continuous advisory support for process innovation, problem-solving, and continuous improvement initiatives
- Lead gap analyses, capability assessments, and executive reporting — presenting transformation roadmaps and strategic recommendations to senior leadership and cross-functional stakeholders
- 3+ years of experience in insurance operations within a wholesale agency, MGA, or carrier environment, with a focus on process improvement and operational transformation
- Demonstrated experience designing future-state operating models, leading platform migrations, or supporting digital transformation initiatives
- Strong process mapping skills and comfort presenting complex business cases to executive leadership;
Lean Six Sigma certification a plus
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