Director – Lead Consultant

Responsibilities

• Oversee process improvement and continuous improvement analysis to identify potential upgrades to ensure business unit goals achievement.
• Advises functional teams across the organization to determine needs for business improvements and develop possible business solutions.
• Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization’s new products and processes.
• Coordinates with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Forecasts and presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large processes in the continuous improvement space, along with guiding and mentoring lower level professionals.

• 5 years required (7 years preferred) of process, operations or consulting experience.
• 5 years required (7 years preferred) of experience working autonomously, tracking metrics, sharing results with leadership.
• Proficient use of MS Office products - Excel, Word, PowerPoint, etc.
• Bachelor's degree.
• Working knowledge of TIAA products and services.
• Onboarding/ implementation/ participant communication knowledge is preferred.
• Retirement & Retail financial services experience.
• Management Consulting or Process / Operating Model design experience.
• Comfortable presenting and taking direction from executive leadership.
• Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred.
• Process improvement, change management, and/or project management experience utilizing agile framework including root/cause analysis.
• Knowledge of and familiarity of the Scaled Agile Framework (SAFe).

Demonstrates expertise in process improvement, change management, and project management within the financial services sector, utilizing the Scaled Agile Framework (SAFe) to drive operational efficiencies and enhance business solutions.