Manager, Disputes

Responsibilities

• Lead product management support for the Disputes debit and credit roadmap by translating business needs into clear requirements, analyses, and execution plans.
• Partner with technology, operations, client services, implementations, legal, compliance, and product peers to improve dispute and chargeback capabilities.
• Develop product requirements, reports, and analyses that support the disputes and chargebacks roadmap for debit and credit solutions.
• Coordinate cross-functional work across technology, operations, finance, implementations, legal, compliance, account management, and sales to support product delivery.
• Monitor product performance by reviewing defects, issue trends, and reporting to identify risks and improvement opportunities.
• Support new product and feature launches by documenting requirements, tracking deliverables, and contributing to client readiness materials.
• Conduct market and industry research to evaluate enhancement opportunities, competitive positioning, and differences across debit and credit dispute use cases.
• Engage internal teams and clients to gather feedback, understand pain points, and provide product guidance related to disputes and chargebacks.
• Create client-facing communications and internal documentation that explain product updates, processes, and operational impacts.

• 3+ years of experience in payments or financial services industries
• 3+ years of experience with Credit Card, Credit Disputes
• Strong commercialization skills – specialty in aligning cross-functionally to common goals
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience
• Experience supporting both credit card and non-card disputes processes.
• Experience partnering with client services, implementations, and operations teams in a card processing environment.
• MBA or other advanced degree in a related field, or equivalent combination of education, related experience and/or military experience.

Demonstrates expertise in product management for disputes and chargebacks, with a strong focus on cross-functional collaboration, market research, and client engagement. Proficient in developing product requirements and performance monitoring within the payments and financial services sectors.

• Product Management
• Credit Card Disputes
• Cross-Functional Collaboration
• Market Research
• Client Engagement

• Product Requirements Development
• Performance Monitoring
• Analytical Skills
• Commercialization Skills
• Issue Trend Analysis

• Communication Skills
• Problem-Solving Skills
• Team Collaboration

• Bachelor's Degree
• MBA or Advanced Degree