AI Product Specialist (3-6 month contract opportunity

Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Plan, initiate, and prioritize development requirements to manage projects related to the Net-Rx suite of solutions. Serve as liaison between business and technical aspects of projects. Understand the user workflow and train staff to support and sell the product.

• Own and maintain the product vision and roadmap for the Net-Rx suite of solutions, balancing short- and long-term priorities in alignment with company strategy and business goals.
• Conduct market analysis to validate product-market fit and differentiation, identifying competitive gaps and white-space opportunities that inform product positioning and design.
• Evaluate and prioritize product initiatives and development requirements using established scoring methodologies (e.g., RICE, MoSCoW), making clear trade-off decisions and managing stakeholder expectations.
• Manage the full product lifecycle from intake through sun-setting, including design, testing, execution, messaging, pricing, profitability management, and post-launch performance reviews.

• Develop and maintain product documentation, including user guides, sprint release notes, and knowledge base materials, ensuring accuracy and timely delivery aligned with each development cycle.
• Actively participate in Agile sprint ceremonies, including sprint planning and backlog grooming, collaborating with development teams to refine requirements and manage delivery priorities.
• Manage day-to-day product development workflow, including Jira ticket review, requirements clarification, stakeholder follow‑up, and hands‑on user acceptance testing (UAT) to validate functionality prior to release.

• Maintain and apply deep knowledge of the LTC market landscape, including SNF, ALF, IL, and memory care segments, key industry players, and growth drivers to inform product strategy.
• Understand long-term care community operations, including resident care workflows, staffing models, and operational pain points, and apply that knowledge to define product requirements and user workflows.
• Leverage expertise in long-term care pharmacy (LTCP) operations, including dispensing cycles, packaging workflows, med pass processes, and billing, to drive product design and member value decisions.
• Ensure product design and specifications proactively embed healthcare regulations and compliance requirements, including CMS Conditions of Participation, HIPAA, and applicable state regulations, partnering with legal and compliance teams as needed.
• Apply knowledge of Medicare and Medicaid programs (Part A/B/D, SNF PPS) and reimbursement policies to product decisions, monitoring legislative developments that impact the LTC pharmacy space.
• Understand GPO contracting structures and Pharmacy Services Administration (PSAO) models, including formulary management, rebate structures, and member enrollment, and apply them to product design, pricing, and member engagement.
• Monitor and synthesize legislative and policy developments at the state and federal level relevant to LTC and pharmacy, translating implications for product strategy and member communications.

• Design and execute Voice of Customer (VoC) research through user groups, one‑on‑one customer meetings, interviews, and surveys to understand needs, pain points, and desired solutions. Translate insights into product opportunities.
• Conduct ongoing market and competitive intelligence activities, including benchmarking competitor offerings, tracking industry developments, and identifying key differentiators to inform the product roadmap.
• Tra…