Delivery ​/ Program Lead

Company Overview

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

MSIG USA continues to grow!

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

MSIG USA is seeking a Delivery Lead/Program Manager to support its Global Insurance Program (GIP), a strategic multinational insurance initiative focused on launching a working platform for Directors & Officers (D&O) and Ocean Cargo by April 1, 2027, while establishing a scalable foundation for future products, countries, and producing offices.

This role serves as the day-to-day delivery leader, coordinating execution across MSIG business and technology teams, partners within a single governed program structure. The GIP Delivery Lead/Program Manager will ensure that strategy, operating model design, technology delivery, stakeholder engagement, decisions, risks, dependencies, and readiness activities remain aligned to the program’s target outcomes.

The ideal candidate is a senior delivery professional experienced in leading complex, cross‑functional technology or business transformation programs in insurance or another regulated industry. This person must be comfortable working across business, technology, vendor, and executive stakeholder groups while driving clarity, accountability, disciplined execution, and transparent communication.

Program Context

The Global Insurance Program operates through an integrated three‑party model:
The program includes parallel work streams spanning strategy, current‑state assessment and capability mapping, process design and requirements, technology requirements, target operating model, platform architecture and build, governance, management, and operational readiness. Stakeholders represent strategy and market access, regulatory and compliance, product, underwriting, operations, billing, money movement and reinsurance, claims, service model and experience, and technology and architecture.

Key Responsibilities

End-to‑End Program Delivery Leadership

• Own and manage the integrated delivery plan across GIP work streams, milestones, dependencies, risks, decisions, and deliverables.
• Drive execution discipline across discovery, requirements, operating model, architecture, build, testing, readiness, and go‑live activities to maintain alignment with the April 1, 2027, target.
• Translate program strategy and intent into executable plans, clear outcomes, measurable milestones, and acceptance criteria.
• Maintain the integrated critical path and proactively identify blockers, sequencing issues, decision gaps, and cross‑party dependencies.

Governance, Cadence, and Operating Rhythm

• Establish and maintain the program operating rhythm, including Steering Committee preparation, Tri‑Party Leadership Alignment, Core Team Connect, Technical Alignment sessions, and workstream working sessions.
• Prepare executive‑ready status updates, RAID logs, decision logs, maps, milestone reporting, agendas, and pre‑reads.
• Ensure governance forums produce clear decisions, documented outcomes, owners, and follow‑up actions.
• Escalate risks and issues promptly, giving leaders clear options, tradeoffs, recommendations, and decisions needed.
• Coordinate SME sessions, workstream meetings, kickoff activities, and related working sessions.

Cross‑Functional Stakeholder Coordination

• Partner with MSIG business domain champions and SMEs across strategy, compliance, product, underwriting, operations, billing, money movement, reinsurance, claims,…