OCM Managing Consultant Enterprise Solutions

Job Description

Managing Consultant, Organizational Change Management (OCM) – Enterprise Solutions

The Enterprise Solutions (ES) Organizational Change Management (OCM) Practice is focused on enabling successful business transformation by driving faster adoption, greater utilization, and higher proficiency in organizational changes to achieve targeted business outcomes. The practice supports clients through complex digital, ERP, cloud, and business transformation initiatives by ensuring organizational readiness, stakeholder alignment, leadership engagement, and sustainable adoption.

The Managing Consultant, OCM, is a strategic and hands-on transformation professional responsible for leading end-to-end Organizational Change Management engagements for global transformation programs. This individual serves as the primary client-facing OCM leader, managing executive and mid-management stakeholder relationships while developing and executing comprehensive change strategies that drive measurable business value and adoption outcomes.

• Conduct organizational readiness, stakeholder, and change impact assessments to evaluate the organization's preparedness for transformation.
• Assess organizational culture, change capacity, potential adoption risks, and resistance factors.
• Develop tailored change interventions and readiness plans based on assessment findings.

• Define and implement enterprise-wide change management strategies addressing changes in people, processes, technology, governance, and operating models.
• Lead the development of integrated OCM plans aligned with business objectives and transformation roadmaps.
• Establish change success measures, adoption KPIs, and value realization metrics.

• Serve as the primary OCM advisor and engagement lead for client transformation initiatives.
• Facilitate and manage CXO, executive, and business leadership conversations throughout program delivery.
• Identify key influencers, sponsors, and resistance points while developing stakeholder engagement strategies.
• Coach leaders and sponsors on change leadership responsibilities and adoption expectations.

• Design and execute communication strategies that build awareness, commitment, and advocacy for change initiatives.
• Develop stakeholder-specific communication plans, messaging frameworks, and engagement campaigns.
• Foster alignment across business, technology, and operational teams throughout the transformation journey.

• Lead the design and deployment of learning and adoption programs for new systems, processes, and ways of working.
• Develop role-based training solutions using instructor-led, virtual, digital, and blended learning approaches.
• Drive user adoption through targeted interventions, coaching, performance support tools, and reinforcement mechanisms.

• Develop digital dashboards, scorecards, and reporting mechanisms to monitor readiness, engagement, adoption, compliance, and business outcomes.
• Leverage data analytics and visualization tools to measure change effectiveness and identify improvement opportunities.
• Provide actionable insights and recommendations to executive stakeholders and program leadership teams.

• Develop and execute post-go-live sustainment strategies to embed new behaviors, processes, and capabilities.
• Continuously refine change approaches based on stakeholder feedback, adoption performance, and program developments.
• Measure and demonstrate organizational performance improvements and business value realization.

• Drive the growth and maturity of the OCM practice through capability development, methodologies, assets, and best practices.
• Mentor and coach OCM Consultants, OCM leads and emerging leaders to enhance delivery excellence and consulting capabilities.
• Demonstrate thought leadership in Organizational Change Management, including the application of emerging technologies such as AI-enabled change solutions.
• Support regional business development and pre-sales activities, including opportunity shaping, solution development, proposal creation, and client presentations.
• Collaborate across service lines and industry groups to expand OCM offerings, strengthen market presence, and drive business growth.
• Contribute to practice innovation, knowledge management, and development of reusable accelerators and intellectual property.

• Lead cross-functional and geographically distributed teams across global transformation programs.
• Operate effectively in Agile, Hybrid, and Waterfall delivery environments.
• Take a proactive, hands-on approach to driving execution, resolving issues, managing risks, building capabilities, and ensuring successful delivery outcomes.