VP, Business Transformation & Operations
Listed on 2026-08-17
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Business
Change Management, Business Analyst -
Management
Change Management, Business Analyst
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description What You’ll DoEstablish and Lead the Transformation Office
Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization.
Partner with cross-functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact.
Develop andmaintainframeworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals.
Lead Portfolio Tracking for Strategic Initiatives
Stand up and run a light-but-rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID.
Create an executive dashboard that provides an accurate, exception-based view of health, risks, and decisions.
Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed.
Drive cross-functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes.
Manage Red Team Review Cycles
Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives.
Ensure selected projects are properly reviewedwith clearobjectivesand evaluation criteria.
Document next steps, decisions, and lessons learned from each review, and ensure systematic follow-up on all recommended actions.
Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement.
Run the Business Management System (BMS) operating rhythm
Own the annual and quarterlyexecutiveBMS calendar and run-of-show for multi-day, standard meetings (e.g., M1/M2/M3).
Drive agenda development with the CEO/ELT; lockagendas by deadlines and publish pre-reads.
Standardize meeting materials (templates, executive narratives, KPIs) and enforcea single sourceof truth.
Coordinate participants and presenters; manage day-of execution (facilitation, timekeeping, decision capture).
Publish decisions, notes, and actions within 24–48 hours;maintain an enterprise action log and drive closure.
Executive communications, insights & tooling
Craft CEO-quality narratives that synthesize signals into insights and decisions.
Operationalize the one source of truth with BI/analyticspartnersso ELT reviews consistent metrics.
Develop standard templates and frameworks and ensure consistent usage.
Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI).
18+ years in business operations, chief-of-staff, consulting, strategy/ops, or enterprise PMO roles, including8+ years supporting C-suite leaders.
Program/portfolio managementexpertiseacross complex, cross-functional initiatives; fluent with OKRs, RAID, dashboards.
Experience establishingor leading a Transformation Office and driving enterprise-wide change initiatives.
Strong track record managing Red Team reviews, implementing process rigor, and ensuring follow-up on learnings.
Outstanding attention to detail, time management, and meeting deadlines.
Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows.
Nice-to-have: PMP/PgMP,Prosci/Change Management, OKR certification.
Transformation Office…
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