Senior Customs Brokerage; CHB) Coordinator

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

To learn more about our core values and what makes us truly unique in our industry, please .

We pride ourselves in being a highly employee‑centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here:

The Senior CHB Coordinator independently manages assigned accounts and complex or customs work from entry processing through billing and file closure. The role engages directly with clients, U.S. Customs, and Partner Government Agencies to resolve operational and regulatory issues within established authority. Senior Coordinators review and coach developing employees, support quality improvement, and serve as a trusted resource for advanced brokerage questions.

Quality is measured through assessments recorded in eReview. The role requires broad technical proficiency, sound judgment, and minimal day‑to‑day supervision. Through advanced problem solving, quality review, and development of less‑experienced employees, this role supports compliance, service quality, and branch performance.

• Serve as the primary contact for assigned accounts, providing responsive service and timely issue resolution.
• Guide clients through complex documentation, process, cost, exam, release, and regulatory issues within established authority.
• Identify recurring account issues and work with clients and internal teams to improve processes and prevent repeat problems.
• Build strong client relationships through accurate, professional communication and ownership of resolution.
• Independently manage entry work from document receipt through release, statement, billing, and file closure.
• Handle trained specialty entry types, PGAs, trade programs, and exception work accurately and within required deadlines.
• Maintain complete documentation and account records that support entry filings, client requirements, and internal audit expectations.
• Consistently meet established productivity, quality, service, and compliance KPIs.
• Resolve complex entry, documentation, ABI, release, hold, exam, and account issues within established authority.
• Engage the appropriate CBP, Center, carrier, or Partner Government Agency contact, present complete facts, and document the response.
• Recognize higher‑risk or novel matters, gather the relevant facts, and escalation to the appropriate internal leadership or Compliance resource.
• Identify root causes and recommend process improvements when recurring operational or quality issues are identified.
• Partner with Compliance, Finance, Transportation, and other internal stakeholders to support account and shipment execution.
• Communicate effectively with clients, CBP, Partner Government Agencies, carriers, and internal teams.
• Share technical knowledge, account practices, and lessons learned to improve team consistency and capability.
• Provide practical process and quality feedback to leadership based on recurring issues and audit trends.
• Verify entry, duty, fee, statement, billing, and account information for accuracy and resolve discrepancies promptly.
• Complete billing, documentation, and file‑closure requirements…