Product Data & Operations Administrator

Responsibilities include but are not limited to:

Commercial Customer Reporting

• Produce and distribute monthly sales reports for commercial accounts.
• Support Sales Managers with reporting, analytics, and performance insights.

• Prepare commission reports for internal Finance teams and external sales representatives.
• Maintain and administer sales representative contracts and related records.

• Maintain, update, and validate customer trade agreements.
• Coordinate pricing updates, discount files, promotional programs, and exception management with Sales Managers, the EDI Manager, and other stakeholders.

• Manage product setup and maintenance within internal systems and customer portals.
• Audit and maintain customer portal data to ensure alignment with D365 and other company systems.

• Serve as a key liaison between Sales, Product Management, Finance, Operations, IT, and other departments.
• Act as a centralized resource for item, pricing, and customer data.

• Oversee the maintenance, implementation, and governance of price lists and item catalogs.
• Ensure all pricing and product information is accurate, current, and aligned across systems.

• Identify opportunities to improve reporting, pricing, item setup, and workflow processes.
• Develop, maintain, and update Standard Operating Procedures (SOPs).
• Additional duties as assigned.

• Bachelor's degree in Business Administration or a related field.
• 3-5 years of experience in a similar role.
• Experience with sales reporting, analytics, and data management.
• Advanced Microsoft Office skills, with an emphasis on Excel.
• Experience managing trade agreements, customer pricing, and promotional programs.
• Experience with item setup, product data management, and customer portals.
• Knowledge of data governance principles and business processes.
• Familiarity with D365 or a comparable ERP system.
• Strong attention to detail and a high degree of accuracy.
• Demonstrated critical-thinking, problem-solving, and analytical skills, including the ability to use data to support informed business decisions.
• Ability to effectively prioritize and manage multiple projects and deadlines, with excellent organizational, time-management, and multitasking skills.
• Strong written and verbal communication, presentation, relationship-building, and collaboration skills across all levels of the organization and with external contacts.
• Ability to maintain confidentiality and exercise professionalism.
• Commitment to continuous improvement and operational excellence.
• Working knowledge of Windows-based operating systems.
• Power BI experience is a plus.
• Consumer products experience preferred.
• Office products industry experience is a plus.