Lifecycle Advisor

• Serve as account manager and trusted advisor for contractual, subscription, and commercial matters
• Act as subject matter expert on customer agreements, purchasing programs, subscription models, contract structures, amendments, and renewals
• Assist Customer Success Managers with customer lifecycle management from onboarding through renewal and expansion
• Project manage renewals, anniversaries, consumption reviews, amendments, upgrades, downgrades, and transitions
• Ensure accurate, timely, and compliant execution of contracts, pricing, ordering, invoicing, and entitlement activities
• Plan and execute retention and renewal strategies
• Partner with sales, operations, finance, customer success, and external stakeholders
• Guide customers on contractual obligations, entitlements, program requirements, and financial impacts
• Identify and mitigate contractual, financial, operational, and compliance risks
• Maintain accurate customer, contract, and lifecycle records
• Build long-term customer relationships and support customer growth and satisfaction
• Continuously develop knowledge of industry trends, technologies, services, and commercial programs

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Technology, Sales, Marketing, or a related field required
• Equivalent combination of education and relevant professional experience may be considered in lieu of a degree
• Advanced proficiency with Word, Excel, PowerPoint, Outlook, collaboration platforms, and CRM systems
• Ability to manage contract life cycles, renewals, subscription programs, and customer account activities
• Knowledge of contract management, commercial agreements, pricing structures, and customer renewal processes
• Strong analytical and reporting skills
• Experience using CRM, ERP, contract management, and business intelligence tools
• Ability to manage multiple projects and customer engagements simultaneously while maintaining accuracy and compliance
• Strong customer relationship management and stakeholder engagement skills
• Ability to communicate contractual and business concepts to technical and non-technical audiences

Demonstrates expertise in contract management, customer lifecycle management, and retention strategies while effectively communicating complex contractual concepts to diverse audiences. Proven ability to build long-term customer relationships and manage multiple projects with a focus on compliance and accuracy.

• Contract Management
• Customer Lifecycle Management
• CRM Systems
• Analytical Skills
• Stakeholder Engagement

• Contract Structures
• Subscription Models
• Pricing Structures
• Renewal Processes
• Project Management
• Financial Impact Analysis
• Compliance Management
• Data Reporting
• Customer Account Management
• Risk Mitigation

• Customer Relationship Management
• Communication Skills
• Analytical Thinking
• Problem Solving
• Collaboration

• Account Management
• Commercial Agreements
• Subscription Programs
• Customer Success
• Lifecycle Records

• CRM Systems
• ERP Systems
• Contract Management Tools
• Business Intelligence Tools
• Collaboration Platforms
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Outlook