Customer Service Representative

Title: Customer Service Representative (Sales Support)

Pay: $18.00 - $19.00/hour, paid weekly

Hours: Monday-Friday; 8:00 AM-5:00 PM

Location: Edison, NJ 08817

Overview

We are seeking a Customer Service Representative to support both customers and the sales team in a fast-paced distribution environment. This role is heavily focused on sales support, order management, customer communication, and administrative coordination. The ideal candidate will have experience processing orders, supporting sales teams, resolving customer issues, and maintaining accurate documentation while providing exceptional customer service.

Job Description

• Process customer orders received through EDI, email, and phone in a timely and accurate manner

• Document and communicate order changes, revisions, and updates

• Coordinate with warehouse and operations teams to ensure order fulfillment

• Communicate with customers regarding pricing discrepancies, out-of-stock items, and shipping delays

• Maintain customer records and related documentation

• Process returns, credits, and RMAs (Return Merchandise Authorizations)

• Forward credits to customers and finance departments when required

• Manage and maintain Papervision documentation systems

• Answer incoming customer and vendor calls

• Resolve customer complaints and escalate issues as needed

• Provide copies of invoices, bills of lading (BOLs), and other requested documentation

• Support the sales team with customer inquiries, order management, and administrative tasks

• Greet visitors, answer phones, and relay messages

• Monitor facility access and assist authorized visitors and vendors

• Complete special projects and miscellaneous customer service duties as assigned

• Attend team meetings and training sessions as required

• Maintain reports and customer service documentation

Required Skills

• 1-2 years of customer service, sales support, order entry, or administrative experience

• Strong customer service and communication skills

• Experience supporting sales teams or managing customer accounts preferred

• Order processing and order entry experience

• Microsoft Excel and Microsoft Outlook proficiency

• Strong attention to detail and organizational skills

• Time management and multitasking abilities

• Experience handling customer complaints and issue resolution

• Data entry and 10-key skills

• Ability to work independently and prioritize tasks effectively

Preferred Skills

• EDI (Electronic Data Interchange) experience

• RMA and credit processing experience

• Experience in distribution, logistics, warehouse, or wholesale environments

• Knowledge of Papervision, IDS systems, or Power Sell software

• Experience with invoices, bills of lading (BOLs), and shipping documentation

Education Requirements

• High School Diploma or GED required

Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision Insurance
Flexible spending accounts
Life insurance
Retirement plan