Experience Ambassador, Customer Service​/HelpDesk

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 3-4 years experience in a customer-oriented position.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Proficient in Microsoft Outlook and Office.
• Notary Public in the State of New Jersey within 6 months of hire.

• Associates and/or Bachelor's degree.
• Patient Advocacy Certification.
• Bilingual a plus.

The Experience Ambassador serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights.

The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.

This is a full time evening shift 2:30pm - 11:00pm.