Customer Service Representative; Sales Support

Position: Customer Service Representative (Sales Support)
Job Title: Customer Service Representative (Sales Support)
Location: Edison, NJ 08817
Schedule: Hybrid (4 days onsite per week)
XXXX: XXXXXXXXXXX - XXXXXXXXXXX/hr

Interview Process:

• Round 1:
Virtual Interview (Microsoft Teams)

• Round 2:
Onsite Interview

Opportunity: Temp-to-Perm based on business needs, attendance, and performance.

Job Summary:
Seeking a Customer Service Representative with strong sales support and customer service experience. Responsibilities include order processing, customer support, issue resolution, documentation management, and assisting the sales team.

Key Responsibilities:

• Process customer orders received via EDI, email, and phone

• Communicate pricing discrepancies, stock availability, and shipping updates

• Handle RMAs, credits, invoices, BOLs, and customer documentation

• Resolve customer complaints and provide follow-up support

• Support the sales team with customer-related requests

• Answer incoming calls and assist visitors

• Maintain reports, records, and administrative documentation

Requirements:

• High School Diploma or GED

• 1-2 years of customer service, sales support, order processing, or related experience

• Strong communication and organizational skills

• Proficiency in Microsoft Excel and Outlook

• Experience with EDI systems, order management, or CRM software preferred

• Strong attention to detail, time management, and problem-solving skills

• Basic math, data entry, and 10-key skills