Customer Solutions Representative

Our partner is looking for a Customer Solutions Representative I in Cherry Hill, NJ. This role delivers exceptional customer support by providing timely, accurate, and professional assistance to customers in a fast-paced, high-volume environment. It serves as a key point of contact for routine customer inquiries, order processing, and issue resolution while ensuring a positive customer experience across multiple communication channels.

The Customer Solutions Representative I is responsible for accurately processing customer transactions, responding to inquiries, and coordinating with internal teams to support order fulfillment and customer satisfaction. Through strong attention to detail, effective communication, and a customer-first mindset, this role contributes to operational excellence and service quality objectives.

• Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner
• Provide customers with information regarding products, pricing, availability, lead times, order status, and shipping details
• Resolve routine customer issues and escalate complex concerns to appropriate team members when necessary
• Communicate order updates, shipment changes, and delivery information to customers

• Enter and process customer orders, quotes, catalog requests, returns, and related transactions accurately and efficiently
• Review orders for completeness and accuracy before processing
• Assist customers with order modifications, cancellations, and status inquiries
• Support return requests and coordinate required documentation and approvals

• Monitor assigned work queues and customer requests to ensure timely response and resolution
• Maintain accurate customer information and records within company systems
• Assist with resolving shipment issues, delivery exceptions, and returned packages
• Support backorder communications by providing customers with updated delivery information

• Partner with internal teams including Operations, Shipping, Quality, Finance, and Sales Support to resolve customer inquiries
• Escalate fulfillment, inventory, pricing, and service-related issues as appropriate
• Participate in team meetings, training programs, and process improvement initiatives

• Develop knowledge of the organization's products, services, systems, and processes
• Maintain awareness of departmental procedures and service standards
• Demonstrate a commitment to continuous learning and professional growth
• Contribute to a positive team environment focused on customer success and operational excellence

• Delivers friendly, professional, and responsive customer service
• Processes transactions accurately and efficiently
• Demonstrates reliability, accountability, and attention to detail
• Learns quickly and adapts to changing priorities
• Collaborates effectively with teammates and internal partners
• Escalates issues appropriately while taking ownership of customer needs
• Contributes to team productivity and customer satisfaction goals

• Required Skills & Abilities:
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic proficiency with Microsoft Office applications and business systems
• Familiarity with CRM, ERP, or order management systems preferred
• Experience supporting customers through phone, email, or chat channels preferred

• High School diploma or equivalent
• 0-2 years of customer service, administrative support, retail, hospitality, or related experience
• Experience in a customer service, call center, eCommerce, distribution, or order processing environment preferred

• Ability to operate standard office equipment such as a copier
• Ability to see details at a close range
• Ability to sit at a desk or PC for extended periods
• Ability to work in an office setting

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short and Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• 401(k) Retirement Plan with Company Match up to 3%
• Daycare and Gym Reimbursement
• Paid Parental Leave and New Mother Benefits
• Training and Development Opportunities
• Salary Range: $18.00-$20.00 per hour

Availability of these benefits may depend on country and employment type.