Customer Service & Office Assistant

Edison, NJ | Full-Time | In-Person | Monday–Friday | Starting at $27/hour

We’re hiring! RCN Imports Inc. is seeking a detail-oriented, dependable, customer-focused Customer Service & Office Assistant to join our team. This is a great opportunity for someone who enjoys supporting customers, collaborating across teams, helping keep daily operations running smoothly, and contributing to company growth. For anyone that loves great food and quality ingredients, this is a food lover's dream job.

Experience in the food industry is a plus. If you are friendly, detail-oriented, proactive, and comfortable juggling multiple responsibilities, we’d like to hear from you.

• Support day-to-day customer service and office operations
• Enter customer orders accurately and efficiently
• Contact customers regarding orders and service needs, related updates, and additional product offerings
• Assist with invoicing, purchase orders, and other purchasing support
• Schedule customer pick-ups and deliveries, coordinate outside trucking services
• Responsible for e-commerce and Fed Ex order processing, fulfillment, shipment coordination, supply management, and troubleshooting
• Coordinate customer sample requests and follow up as needed
• Share customer feedback and service updates with leadership
• Support general office operations and related tasks as needed

• Must be proficient with Quick Books and Microsoft Office
• Strong customer service, communication, and organizational skills
• Excellent attention to detail and accuracy
• Ability to multitask and stay organized
• Professional demeanor, dependable, and self-motivated
• Comfortable working independently and as part of a team
• Authorization to work in the United States

• Full-time, in-person Monday through Friday in our office in Edison, New Jersey
• 40 hours per week, willingness to work additional hours as needed

• Regular computer and office equipment use
• Frequent sitting, phone, and hand use
• Occasional walking, bending, and light lifting up to 25 pounds
• Work Environment
  
  Note:
  
  This position works in a facility where nuts and grains are present. This role may not be suitable for individuals with related allergies or sensitivities, applicants should take this into consideration.
• Starting at $27.00 per hour, based on experience
• Benefits include Paid time off, 401(k), medical, dental, vision, and life insurance subject to plan eligibility requirements

We’re looking for someone who wants to be an important part of a team that values reliability, professionalism, and strong customer support. If you enjoy variety in your day and take pride in staying organized and helping things run smoothly, this could be a great fit.

This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Additional job-related duties may be assigned as business needs require. Training will be provided as needed.