Customer Service & Sales Support Coordinator

Customer Service & Sales Support Coordinator

We are looking for a Customer Service & Sales Support Coordinator to join a team on a long-term contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service.

Responsibilities:

• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.

• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.

• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.

• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.

• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.

• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.

• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.

• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.

• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.