Optical Lens & Systems Technician; Field & Lab

Position Overview

The Lens Service Technician reports to the Service Manager and is responsible for the repair, maintenance, calibration, quality control, and technical support of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, and projector lens systems and accessories. This position supports both in‑house and field service activities by troubleshooting mechanical, optical, and electronic issues, performing preventative maintenance, and ensuring products meet factory performance specifications.

The technician also provides technical assistance and product support to customers, sales teams, and service personnel, while assisting with product training, demonstrations, and continuous improvement initiatives. Additional duties and special projects may be assigned by management as needed.

• Work closely with the Service Manager to coordinate repair priorities, manage workload distribution, and support customer service objectives.
• Evaluate the performance, condition, and quality control of new, repaired, and customer‑owned lenses to ensure compliance with factory specifications and operational standards.
• Perform troubleshooting, diagnosis, repair, calibration, and preventative maintenance of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, projector lenses, and related accessories.
• Provide technical support to customers, field sales teams, and service personnel regarding mechanical, optical, and electronic product issues.
• Assist with bench and field repairs while ensuring adherence to established repair procedures, quality standards, and turnaround time expectations.
• Develop repair estimates, document service activity, and prepare technical reports related to product testing and repair performance.
• Proactively communicate and escalate repairs, delays and service disruptions to management when turnaround times may be affected by parts availability, resource constraints, or other operational issues that impact customer support expectations.
• Support product demonstrations, trade shows, workshops, and customer training activities as required.
• Collaborate with internal departments and factory engineering teams to communicate product feedback, recurring issues, and opportunities for product improvement.
• Maintain a safe, organized, and professional work environment while following company procedures and safety guidelines.
• Perform additional assignments and special projects as directed by management.

• Build and maintain strong relationships with customers, dealers, rental houses, cinematographers, camera assistants, and internal support teams.
• Provide technical training and operational support for new and existing Fujifilm optical products to customers, sales personnel, and service staff.
• Develop and maintain training materials, technical documentation, and service procedures to support internal knowledge sharing and customer education.
• Collaborate with global product, engineering, and service teams to provide detailed field feedback related to product performance, customer requirements, and future development opportunities.
• Support sales and marketing initiatives through technical expertise, customer consultation, and product application support.
• Continuously expand technical knowledge of current and emerging products, technologies, and industry trends.

• Bachelor’s degree in Optical Engineering, Mechanical Engineering, Electronics, or a related technical field preferred, or a minimum of four years of hands‑on industry experience servicing professional Broadcast, Cinema, or optical lens systems.
• Equivalent combinations of technical education, specialized training, and relevant industry experience will also be considered.

• Ability to work effectively in a fast‑paced, customer‑focused technical service environment while managing multiple priorities and deadlines.
• Strong mechanical, optical, and electronic troubleshooting skills with exceptional attention to detail and problem‑solving ability.
• Excellent verbal and written communication skills, with the ability to explain complex…