Service Engineer

Description Position Overview

• Term: 6+ months
• Location:
  
  Edison, NJ
• Pay: $45.00 per hour
• Hours:
  
  Typically 8am – 5pm; may vary per project needs

Zones seeks a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems. This role supports post‑sales service, requiring technical aptitude with server products and excellent interpersonal skills.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• On‑site and remote troubleshooting of complex Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence, preventive maintenance, and efficient repair/parts cycle management
• Manage escalation situations quickly and professionally
• Provide 2nd line support to resellers and distributors
• Maintain high level of enterprise solution product knowledge
• Collaborate with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide fault triage information and training materials
• Run tests and simulations at facility to assist with problem solving
• Travel to the field to train and resolve customer issues
• Train new service engineers
• Work under direction of Technical Account Manager and take ownership of customer base
• Be self‑sufficient in the field
• Defuse challenging situations
• Manage time effectively, prioritize, and make sound business decisions to meet service expectations
• Determine requirements and root causes of technical issues by working with customers
• Resolve problems by clarifying issues, researching alternatives, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics (a plus)
• Work flexible hours and/or shifts, including weekends and holidays if needed
• Travel required (75% or more)

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering (preferred)
• 5+ years of experience servicing complex x86 systems and parts
• Associate’s degree in electrical technology, electronics, or equivalent military experience considered
• Experience in large enterprise or certification in Windows and Linux environments (a plus)
• Break/fix experience and on‑site customer service experience (emphasized)
• Hands‑on experience with servers (Supermicro, EMC, Dell, HP)
• Strong hardware diagnostics skills and understanding of BIOS, drivers, and application loads
• Strong technical communication skills to lead investigations with multi‑discipline engineers
• Excellent written and verbal communication, project management, and time‑management skills
• Ability to participate in multiple cross‑functional projects concurrently in a rapidly changing environment within established timelines
• Excellent planning and follow‑up on planned actions
• Ability to work in a challenging, dynamic, and fast‑paced environment; solution‑oriented, team player, proactive in driving solutions
• Ability to work effectively in high‑pressure situations
• Full professional proficiency in English (read/write/speak)
• Punctual and detail‑oriented
• Familiarity with Linux is a plus

Zones is committed to supporting its team with a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.