Executive Sports Host

About The Role

As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long‑term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This role involves assisting players throughout their activity journey, providing a direct point of contact for any service‑related items.

• Support campaigns to improve customer experience on the site.
• Provide direct customer service through phone, email, and text messages.
• Offer service to players, including problem resolution, answering queries, and supporting ongoing promotions.
• Liaise with different departments to implement solutions to customer issues.
• Maintain a thorough understanding of existing products, services, and initiatives available on the BetMGM platform.
• Ensure compliance with all applicable regulations and legislation, identifying and managing risks within areas of responsibility.
• Fully comply with and uphold company expectations, including policies, procedures, departmental goals, and business strategy.
• Conduct yourself with the highest level of integrity and honesty.
• Host events in person, including suites and on‑premise at MGM properties.

• Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment.
• 2+ years of VIP hosting experience preferred, including Sports VIP.
• Experience hosting in a land‑based casino marketing environment.
• Excellent knowledge of sports betting.
• Sales driven, computer literate with emphasis on Excel, excellent communication skills, and telephone etiquette.
• Detail oriented with effective time management skills, able to produce results under pressure.
• Ability to work independently, offer top‑tier customer service, and identify customer trigger points.
• Analytically curious, able to think outside the box to resolve issues quickly and effectively.
• Expertise in back‑end systems such as Bet Scroller, Trading Dashboard, P‑reports, CSM, Geocomply, Backoffice, and Power BI.

The annual salary range for this position is $58,560.00 – $82,110.00. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan.

As an online gaming company, BetMGM is required to comply with state gaming regulations, including licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency; certain positions may require licensing by multiple agencies. Failure to obtain or maintain required licensure may result in termination of employment. The licensing process includes comprehensive background checks, which may cover criminal records, financial history, and personal background verification.

Candidates must also comply with and support BetMGM’s responsible gambling policies and initiatives.

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre‑tax spending accounts, including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, and fostering a culture of inclusivity, belonging, and equal opportunity for all employees and applicants.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.