Senior Personal Banker; Float - East Jersey​/Edison

Overview

Provident is a successful multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York. Provident Bank is committed to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are dedicated to enhancing our customer and employees’ experience.

Position Overview

At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment by building mutually beneficial and long-term customer relationships, providing a positive customer experience, and having a thorough understanding of our core culture of attraction, expansion, and retention of customer relationships. As a Float, this individual will be assigned to the Easy Jersey Region but will primarily travel to branches in Edison, North Edison, Metuchen, Iselin and Woodbridge.

There may be circumstances that require a Float Employee to cover staffing at any branch within the East Jersey Region.

The Senior Personal Banker provides a high level of service while greeting customers, performing needs-based assessments, opening accounts, cross-selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and customer inquiries. Promotes organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external partners.

Additional responsibilities include processing customer transactions, including check cashing, withdrawals, deposits, and loan payments.

This position focuses on managing a book-of-business with retention and relationship development as primary objectives. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management, and other internal and external business partners. The Senior Personal Banker is self-motivated, a problem solver, and can function independently or as an operational supervisor when necessary, providing coverage for the Branch by delivering all aspects of sales and service.

This position may be eligible to obtain Life and Health Licensing.

All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

Sales

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs.
• Promote bank products and refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through consultative needs assessments, developing new relationships, expanding existing ones, and managing and growing a book-of-business.

Service

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers with digital technologies and provide referrals to other lines of business.
• Maintain cost efficiency to achieve branch goals; ensure quality customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.

Operations

• Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
• Leverage lobby management as a tool for controlling and mitigating risk.
• Establish customer identity according to guidelines and adhere to all compliance procedures.
• Assist branch management with branch operations as needed.
• Open, close, and supervise the servicing of the branch in the absence of branch management.
• Assist Personal Bankers with more complex and escalated customer questions; provide supervisor overrides when needed.
• Perform transactions including check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assist in training other branch employees.
• Provide support to the contact center during high call volumes.
• Handle customer inquiries by telephone.
• Provide access to safe deposit boxes.

Minimum Qualifications

• High school diploma or GED
• Minimum of 6 months providing sales/service to customers in a retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based on business needs
• Demonstrates a positive and professional demeanor with customers and co-workers
• Strong math and analytical skills
• Ability to handle escalated matters and problem-solve for resolution
• Understanding and adherence to safety and security practices
• Demonstrates…