Accounts Receivable & Collections Manager

The Accounts Receivable & Collections Manager is responsible for overseeing accounts receivable and performing collection functions for a high-volume staffing organization. This role ensures the collection of client payments, manages customer account relationships, minimizes aged receivables, and improves cash flow. The Manager partners closely with Sales, Account Management, Payroll, and Client Services teams to resolve billing issues and drive collection performance.

Key Responsibilities

• Manage all accounts receivable, collections, and cash application activities.
• Supervise and develop cash applications staff and perform frequent collections calls and emails.
• Monitor client payment trends and proactively address delinquent accounts.
• Review and manage AR aging reports, DSO, and collection metrics.
• Partner with timesheets on invoicing accuracy for temporary staffing, direct hire, MSP, and VMS clients.
• Resolve billing disputes, timesheet discrepancies, purchase order issues, and rate variances.
• Coordinate with Account Managers and Sales teams regarding past-due accounts and collection strategies.
• Establish and maintain effective client relationships to facilitate timely payment.
• Manage collection escalations, payment plans, and account reconciliations.
• Review client contracts to ensure billing and payment terms are properly administered.
• Monitor customer credit risk and recommend credit limits and payment terms.
• Prepare weekly and monthly AR, collections, and cash flow reports for senior leadership.
• Support month-end and year-end close activities.
• Identify process improvements and automation opportunities within billing and collections operations.
• Ensure compliance with company policies and accounting standards.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 5+ years of accounts receivable and collections experience, preferably within staffing, professional services, or healthcare staffing industries.
• 2+ years of leadership experience.
• Strong understanding of staffing industry billing practices, timesheet management, MSP/VMS programs, and client contracts preferred.
• Experience with Quick Books, staffing software, and Microsoft Excel.
• Excellent analytical, organizational, communication, and negotiation skills.

Preferred Qualifications

• Experience working with major MSP/VMS platforms.
• Knowledge of the staffing industry.
• Experience managing large national accounts and enterprise clients.