Senior Personal Banker - Fredon

Senior Personal Banker - Fredon (Full-Time)

Provident Bank is a multi‑billion‑dollar institution with branches in New Jersey, Eastern Pennsylvania, and New York. The Senior Personal Banker plays a key role in our Branch sales and service environment, building mutually beneficial, long‑term customer relationships while delivering a positive customer experience.

The Senior Personal Banker provides a high level of service while greeting customers, performing needs‑based assessments, opening accounts, cross‑selling, tele‑consulting, developing relationships, servicing accounts, and acting as lobby manager. The role includes researching and resolving complex account issues, promoting organizational products, coordinating specialist support, and processing customer transactions such as check cashing, withdrawals, deposits, and loan payments. The Senior Personal Banker may also obtain Life and Health licensing.

• Meet sales referrals and cross‑selling goals by understanding the features and benefits of all products and services.
• Promote bank products, resolve customer inquiries, and refer or resolve issues regarding accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment, and dedication to servicing and building relationships.
• Advance the Bank's Corporate Sales Program through consultative need‑based assessments, develop new relationships, expand existing ones, and manage a book‑of‑business.

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers with digital technologies and provide referrals to other lines of business.
• Maintain cost efficiency to achieve branch goals; ensure quality customer service and adherence to sales and brand standards.
• Responsible for sales and service; execute expectations for a positive customer service experience.

• Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
• Leverage lobby management to control and mitigate risk.
• Establish customer identity per guidelines and adhere to all compliance procedures.
• Assist branch management with branch operations as needed.
• Open, close, and supervise branch services in the absence of branch management.
• Assist Personal Bankers with complex and escalated customer questions, including providing supervisor overrides when needed.
• Perform transactions such as check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees; provide support to the contact center during high call volumes.
• Handle customer inquiries by telephone and provide access to safe deposit boxes.

• High school diploma or GED.
• Minimum of 6 months providing sales/service to customers in a retail environment.
• Strong interpersonal, listening, written, and verbal communication skills.
• Ability to work a flexible schedule based upon business needs.
• Demonstrate a positive and professional demeanor with all customers and co‑workers.
• Strong math and analytical skills.
• Ability to handle escalated matters and problem‑solve for resolution.
• Understand and adhere to safety and security practices.
• Apply good relationship‑building skills and consultative conversations to present sales opportunities.
• Strong customer service and advocacy skills.
• Excellent organizational and time‑management skills.
• Proficient PC skills; ability to learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to handling mortgage applications or terms.

• 2 years providing sales and service to customers in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health licenses to support the investment program.

• Retail Banking Branch Area.
• Work performed under general office conditions; may…