Assistant Manager​/Manager Client Services; Management

Position: Assistant Manager/Manager Client Services (Management Incentives)
We've an exciting opportunity for a talented Assistant Manager to join our ambitious, busy and growing Governance Services team in Jersey.

You'll be responsible for providing high quality administration for a portfolio of corporate and fiduciary clients with particular emphasis on the client service aspects of the business, delivering excellent client services levels at all times. You'll assist in developing a team of motivated and highly proficient administrators, providing technical support and  return, you'll work with a variety of interesting clients and receive professional development support to ensure you continue to grow as the business grows and achieve your full potential.

If you've solid experience in corporate, trust and fiduciary services and would like to join our friendly and professional team, we'd really like to hear from you.

About the role Administer a portfolio of corporate clients and ensure that client relationships and transactions are managed effectively and to a high standard

Act as a role model to all Governance Services employees and assist in developing a team of motivated, highly proficient administrators who act in accordance with the firm's values and in parallel to the law firm service levels

Ensure you have an understanding of the transactions you're working on, provide technical support and training to team members as and when required

Ensure client expectations are properly managed and valuable relationships are nurtured so as to maximise the reputation of the team in the market place and the potential for repeat work and referrals

Assist with the effective management of the day to day activities of the team to include timely processing of work, meeting transactional and internal procedural deadlines, recording time (if applicable and managing WIP and debt collection

Ensure consistent high quality service levels are adhered to across your portfolio of clients and deal swiftly with any identified issues

Be familiar and act at all times in accordance with the firm's policies and procedures

Collaborate with the firm's Risk and Compliance team, ensuring all client due diligence is processed accurately and client reviews are up to date and keeping abreast of all relevant regulatory changes and industry standards

Assist with the ongoing quality control of data input and maintenance within the corporate services practice management database

Provide assistance with annual reviews of client entities

Assist with the monthly/quarterly billing process and monitoring of outstanding fees Maintain CPD levels required for your role Other ad-hoc duties as requested

About you – essential requirements

This role requires:

Proven corporate administration experience

You'll hold a relevant professional qualification (such as STEP or CGI)
Good working knowledge of Microsoft desktop software

Knowledge of specialist software e.g. Document Management Systems and Viewpoint would be an advantage

Having good communication and interpersonal skills

Being able to build relationships and work as part of a teamA positive and flexible approach

Ability to manage and prioritise tasks, time and people in order to meet deadlines

Ability to work independently
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