Medical Receptionist - Orthopedics - Physician Practice

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better — advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors in a prompt, courteous and helpful manner, smiling, maintaining eye contact and making them feel welcome and important.
• Assists patients with the sign‑in process and responds promptly to their needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, working with Team Members to determine their supply needs, notifying the Practice Manager or designee when supplies are low and initiating ordering of needed supplies and equipment.
• Manages patient check‑in, consistently obtaining and verifying required demographic information, collecting copayment and any applicable balances, verifying insurance eligibility, ensuring appropriate referrals are obtained, ensuring completion of necessary paperwork, and accurately entering patient demographics into the billing system.
• Manages patient check‑out, ensuring the process is completed accurately, timely and in a friendly manner including reviewing charge slips, posting charges and payments, collecting current and past‑due balances, and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service through friendly interactions and communicates potential satisfaction issues to the direct manager.
• Maintains an efficient and accurate filing and record‑maintenance system.
• Assembles new patient folders and retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice, works additional hours as requested, cross‑covers when necessary, clocks in at the designated start time, and manages time effectively to prevent unapproved overtime.
• Serves as a pre‑loader for our EMR system.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

• CPR certification.

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total…