Transition Assistant; TA Manager, Population Health

Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better — advancing our mission to transform healthcare and serve as a leader of positive change.

The Transition Assistant (TA) Manager, under the direction of the Administrative Director of Care Management, will be part of the Population Health regional management team. In alignment with the strategic and operational goals of Hackensack Meridian Health (HMH), this position is responsible for providing leadership, planning and organization, as well as monitoring the outcomes of the Transition Assistant team across multiple regions.

The role involves developing guidelines and protocols to promote a comprehensive program that achieves desired outcome measures, identifying improvement opportunities, and facilitating process standardization across regions to maximize resources and promote organizational efficiencies. The manager must understand the clinical and financial aspects of Population Health and be comfortable working with all levels of management and staff. As an essential element to the overall success of the ACO, the position consistently demonstrates a strong work ethic and commitment to excellence.

A day in the life of a Transition Assistant (TA) Manager includes:

• Responsible for day-to-day management of the Transition Assistant team in multiple HMHN regions. Responsible for the oversight of the Transitions Assistant Supervisor for the Central region.
• Develops, implements and routinely revises metric workflows for input and output management to ensure consistency among regions.
• Direct responsibility for metric collection and documentation processes of TA staff in over 50 off-site physician offices.
• Evaluates productivity weekly and monthly to ensure individual and group performance standards are met in both quality and quantity of work.
• Facilitates formal and informal in-services and training for staff education.
• Monitors performance of staff and adherence to established workflows, procedures and policies and provides constructive feedback and coaching.
• Provides remote and on-site support to the Transition Assistants and other team members.
• Works closely with the Administrative Director to address open issues and consistently suggest workflow enhancements.
• Collaborates with other leaders of the Population Health team to develop policies and procedures that support systems, standards, and evidence-based practices.
• Develops Transition Assistants tools needed to streamline patient care and reporting.
• Works closely with the Clinical ACO Manager on Population Health improvement strategies (e.g., systems and policy advocacy, program or policy development, or other community-based interventions).
• Interviews and hires new team members.
• Conducts regular team meetings with and without the Director.
• Completes miscellaneous projects and other responsibilities as assigned by the Administrative Director.
• Updates and educates the Transition Assistance Team on new responsibilities and objectives.
• Reviews and analyzes multiple sources of data on a weekly and monthly basis to ensure department workflows are in place.
• Communicates responsibilities to regional practices, increases their engagement, and ensures their satisfaction with the services provided by the Transition Assistant Team.
• Notifies the Director of any concerns related to the Transition Assistant team.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of five or more years of recent ACO, Population Health or other value-based program experience.
• Minimum of four or more years in a community medical office setting.
• Minimum of three or more years in a supervision…