Medical Secretary

• Answer phones and greet patients courteously, clearly, and efficiently
• Schedule appointments and ancillary services accurately
• Handle patient concerns calmly and appropriately elevate when necessary
• Manage check-out processes accurately
• Ensure timely internal/external communication regarding appointments
• Use electronic medical records systems such as Epic and Microsoft Office software
• Prioritize tasks to meet patient needs and departmental goals

• High School Diploma
• Bachelor's degree preferred
• 0 years of healthcare/medical experience required
• 2 years of medical secretary experience preferred
• Excellent verbal and written communication skills
• Strong customer service orientation
• Exceptional customer service skills
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment
• Detail-oriented
• Experience with Epic preferred
• Familiarity with medical terminology preferred
• Knowledge of healthcare and health insurance preferred
• Prior medical office experience preferred

Demonstrates strong customer service orientation and exceptional communication skills while managing patient interactions and scheduling efficiently. Proficient in using electronic medical records systems and familiar with medical terminology and healthcare practices.

• Customer Service Orientation
• Electronic Medical Records (Epic)
• Verbal and Written Communication Skills
• Organizational Skills
• Medical Secretary Experience

• Appointment Scheduling
• Check-Out Processes
• Medical Terminology
• Detail-Oriented
• Problem-Solving

• Multitasking
• Calm Handling of Patient Concerns

• High School Diploma
• Bachelor's Degree Preferred

• Healthcare
• Health Insurance
• Medical Office Experience

• Epic
• Microsoft Office