Office Support Floating Coordinator

• Provide comprehensive administrative and operational support to several HSS physician practices
• Answer phone calls and patient inquiries
• Schedule patient appointments, procedures, visits, follow-ups, post-ops, and ancillary tests
• Coordinate surgical dates in Epic and confirm pre-authorization, documentation, and pre-testing
• Obtain insurance pre-certifications, referrals, and authorizations
• Perform patient check-in/out and collect copayments and other payments
• Create, update, prepare, and maintain patient charts
• Scan documents into the EMR
• Complete daily batch reconciliations and submit funds according to required time frames
• Manage physician calendars, arrange travel, and process travel expense reimbursements as needed
• Draft correspondence and prepare documents
• Maintain office supply inventory and order supplies as needed
• Coordinate with departments and facilitate communication among physicians, staff, and hospital departments
• Serve as backup for the Office Manager and Staff Secretary
• Fill short-term and long-term operational gaps in physician offices across services
• Manage workload, resolve operational issues, and coordinate interdepartmental challenges
• Commute to NYC offices and two other regional sites as required

• Associate degree required
• Five-plus years of physician office experience may be considered in lieu of education
• Minimum 2 years of healthcare/medical secretary experience
• Some college preferred
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to follow tasks through to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to accurately follow directions and instructions
• Ability to work collaboratively as part of a team
• Detail-oriented
• Ability to elevate issues appropriately
• Strong computer skills
• Knowledge of healthcare and health insurance
• Experience with Epic preferred
• Familiarity with medical terminology
• Ability to continuously stand/walk or lift, handle, and carry 20-50 lbs.

Demonstrates strong administrative and operational support capabilities in healthcare settings, with expertise in patient scheduling, insurance pre-certifications, and effective communication. Proficient in managing physician calendars and maintaining accurate patient records while ensuring compliance with healthcare standards.

• Healthcare/Medical Secretary Experience
• Epic Proficiency
• Patient Scheduling
• Insurance Pre-Certifications
• Strong Organizational Skills

• Patient Chart Management
• Daily Batch Reconciliation
• Document Scanning
• Appointment Scheduling
• Insurance Authorization
• Medical Terminology Knowledge
• Payment Collection
• Operational Issue Resolution
• Travel Coordination
• Office Supply Management

• Excellent Communication Skills
• Customer Service Orientation
• Detail-Oriented
• Ability to Multitask
• Collaborative Teamwork

• Associate Degree

• Healthcare
• Physician Office
• Patient Care
• Health Insurance

• Electronic Medical Record (EMR)
• Epic