Hospitality Operations Manager

STAR Building Services is seeking an experienced Hospitality Operations Manager to oversee and elevate concierge services throughout our luxury residential portfolio. This is a leadership position responsible for developing concierge professionals, maintaining exceptional service standards, and ensuring every resident receives a warm, professional, and consistent experience. The successful candidate will be a visible leader who enjoys coaching employees, building client relationships, and creating a hospitality‑first culture.

• Oversee concierge operations across multiple luxury residential communities.
• Recruit, interview, onboard, and mentor concierge employees.
• Personally train new employees and establish consistent customer service expectations at every property.
• Conduct routine site visits focused on coaching, quality assurance, and operational excellence.
• Partner with property managers and board members to ensure client expectations are consistently exceeded.
• Develop and lead recurring customer service training programs for concierge staff.
• Respond to client concerns promptly and professionally while implementing long‑term solutions.
• Maintain staffing levels through recruiting, scheduling support, and employee development.
• Ensure concierge teams consistently present a polished, professional image and deliver exceptional resident experiences.
• Collaborate with STAR’s Operations Managers to support building operations and special projects.

• Three or more years of leadership experience in hospitality, luxury residential, hotel operations, customer service management, or property management.
• Exceptional communication and relationship‑building skills.
• Professional appearance and demeanor.
• Experience coaching and developing employees.
• Ability to manage multiple properties and competing priorities.
• Comfortable conducting presentations and employee training sessions.
• Strong organizational and problem‑solving skills.
• Valid driver's license and reliable transportation.

• Luxury apartment communities
• Hotels
• Country clubs
• High‑end customer service
• Residential property management
• Hospitality management

• Competitive salary, depending on experience.
• Vehicle allowance.
• Company technology.
• Paid time off.
• Paid holidays.
• Professional development opportunities.

STAR Building Services provides concierge, porter, janitorial, handyman, and facility support services throughout New Jersey. We believe exceptional service starts with exceptional people, and we invest heavily in training, leadership, and building long‑term relationships with our clients.

• Our goal is simple: every resident, guest, and client should experience professionalism, hospitality, and genuine care every time they interact with a STAR employee.