HR Shared Services Manager

Position: HR Shared Services Manager, Candidate Experience
## HR Shared Services Manager, Candidate Experience Apply locations:
Parsippany, NJtime type:
Full time posted on:
Posted Todayjob requisition :
26004# At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present.

And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
** Summary
* * We are seeking a highly organized and empathetic HR Shared Services Manager to define, lead, and optimize the end-to-end candidate experience with a keen focus on self service. This role is critical in ensuring a world-class, "white-glove" experience for all candidates and key stakeholders, reinforcing our company culture and employer brand throughout the recruitment life cycle. This role requires in-depth technical expertise in talent acquisition processes and the ability to lead a specialized team.
** Responsibilities**●
** Strategy & Process:
** Define, implement, and continuously optimize end-to-end candidate experience strategies and workflows, including managing and maximizing the applicant tracking system (ATS).●
** Team Leadership:
** Lead, mentor, and manage a team of candidate experience specialists or coordinators, fostering a high-performing and collaborative environment.●
** High-Touch Coordination:
** Oversee complex interview scheduling, including international and virtual logistics, ensuring seamless and efficient coordination for candidates and hiring managers.●
** Candidate Communication:
** Act as the primary point of contact, ensuring timely, transparent communication, engagement, and constructive feedback, irrespective of the hiring outcome.●
** Metrics & Feedback:
** Monitor and analyze candidate experience surveys to identify key trends, implement continuous improvements, and provide comprehensive performance reports to senior stakeholders.●
** Process Improvement & Best Practice:
** Proactively identify areas for improvement, provide recommendations for change, and develop/implement procedures and controls to mitigate risks. Stay current with industry trends to implement best practices.●
** Problem-Solving:
** Resolve complex problems by applying acquired technical experience and expertise, guided by established precedents.●
** Organizational Alignment:
** Ensure recruitment processes align with company values and enhance the employer brand. Understand how the sub-function integrates with the broader HR function and the organization's goals.
** Competencies Needed for Role**●
*
* Experience:

** Proven experience in recruiting coordination, talent acquisition, or human resources. Leadership experience is preferred.●
** Communication:
** Exceptional verbal and written communication skills with the ability to engage empathetically yet pragmatically with diverse candidates and stakeholders.●
** Technical Expertise:
** In-depth technical knowledge and experience in the assigned area of expertise, with a thorough understanding of underlying principles and concepts.●
** Organization:
** Strong organizational and scheduling capabilities to manage multiple, complex tasks simultaneously.●
** Tool Proficiency:
** Extensive experience with Applicant Tracking Systems and virtual meeting platforms.●
** Confidentiality:
** Demonstrated ability to maintain strict confidentiality regarding sensitive hiring and candidate information.●
*
* Collaboration:

** Engage closely with colleagues across the organization to deliver an integrated client experience.●
** Stakeholder Communication:
** Guide and persuade team members, communicate complex/sensitive information clearly, and act as a key contact point for external stakeholders.●
** Organizational Alignment:
** Demonstrate and model the organization's core values and mindset (e.g., Respect, Integrity, Service,…