IT Assistant

1.

Position Summary:

The IT Clerk maintains information security records, manages IT user enrollments, and assists with employee IT training and support.

2.

Essential Job Functions:

• Maintain computer hardware and software inventories and update their database;

• Store IT hardware and software inventory in a secure and organized fashion;

• Follow information security policies and promote compliance among internal customers;

• Maintain information security logs, databases, and spreadsheets;

• Prepare regularly scheduled reports;

• Assist the IT Manager with information security audits;

• Correspond with digital systems support, locally and overseas;

• Prepare and submit user application forms for digital systems;

• Manage local hosted telecommunications system;

• Service printers, scanners, and other office equipment (known as peripherals)

• Assist with troubleshooting computer operating systems and software as instructed by the IT senior staff;

• Assist in developing and updating IT user training documentation as instructed by the IT senior staff;

• Participate in formal and informal meetings with IT team and other departments;

• Enforce IT Security policies;

• Perform other duties as requested, assigned, or directed by the IT Manager.

3.

Job Qualifications:

1) Education
AS degree in Business or Information Technology or equivalent experience preferred
2) Work Experience
1-3 years of experience in general clerical, customer service, or technical support roles
3) Knowledge

• Technical:
Microsoft Office Suite, Google Apps for Business.

• Clerical:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Customer and Personal Service:
Knowledge of principles and processes for providing internal and external customer and personal services including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.

• English Language:
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

4) Skills

• Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Complex Problem Solving:
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Critical Thinking:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Instructing:
Teaching others how to do something.

• Judgment and Decision Making:
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Learning Strategies:
Selecting and using training and instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Mathematics:
Using mathematics to solve problems.

• Monitoring:
Monitoring and assessing your performance to make improvements or take corrective action.

• Reading Comprehension:
Understanding written sentences and paragraphs in work related documents.

• Service Orientation:
Actively looking for ways to help people.

• Social Perceptiveness:
Being aware of others' reactions and understanding why they react as they do.

• Speaking:
Talking to others to convey information effectively.

• Time Management:
Managing one's own time.

• Troubleshooting:
Determining causes of operation errors and deciding what to do about it.

• Writing: Communicating effectively in writing as appropriate for the needs of the audience
5) Abilities

• Ability to work on sensitive information with discretion and a commitment to confidentiality.

• Ability to interface with personnel at all levels of the organization.

• Ability to multi-task in a fast-paced environment.