Unified Communications; Uc Engineer

Overview

Unified Communications (UC) Engineer I – Hackensack Meridian Health (HMH).

Location:

Edison, New Jersey. This role may require travel to different Hackensack Meridian Health facilities throughout the state of New Jersey.

• Follows direction to assist with implementation and testing of new UC solutions and technologies.
• Supports and maintains UC infrastructure including Cisco Networking components, Contact Center and VoIP technologies.
• Work closely with HMH team members, DTS support teams, and vendors to resolve incidents in a timely manner.
• Handles basic service requests and provides training and user guides as needed.
• Contributes to documentation in the Knowledge Base, SOPs, work instructions, job aids, and user guides.
• Participates in project management activities as assigned.
• Participates in the UC On-Call program.
• Other duties and/or projects as assigned.
• Adheres to HMH organizational competencies and standards of behavior.

• Bachelor's degree in IT, Computer Science, MIS, or related field; an applicable technical certificate; or equivalent related work experience may be accepted.
• Minimum of 3 years of progressive experience in Unified Communications/PBX user administration and data communications installation.
• Hands-on experience with the following technologies and systems:
  • Cisco IP Phones
  • Cisco Communications Manager (CUCM)
  • Cisco Jabber
  • Cisco Unity Connection (CUC)
  • Cisco Instant Message & Presence Server (IM&P) and Cisco Contact Center Express (UCCX) CUCM integration
  • Cisco IOS Gateways with MGCP and SIP (SIP/MGCP) Voice Gateways
  • SIP Trunking
  • Cisco Unified Survivable Remote Site Telephony
  • Cisco Mobile & Remote Access
• Detail-oriented, strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient with Google Suite platforms.

• One or more years of prior experience in IT-related discipline.
• Healthcare experience.

• Cisco Certified Network Professional (CCNP) Collaboration.
• ITIL 4 Foundation certification.

Compensation:
Minimum rate of $82,513.60 Annually. HMH is committed to pay equity and transparency. The posted rate of pay is a reasonable good faith estimate of the minimum base pay at the time of posting and does not reflect the full value of our total rewards package.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, or other protected characteristics.

Hackensack Meridian Health is a mandatory influenza vaccination facility.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today.