VMO Analyst

This is a hybrid role. The resource must be able to come on-site in Edison, NJ, to facilitate working sessions and engage stakeholders as needed.

Key responsibilities include:

• Serve as a strategic business partner to Health Applications leadership, driving vendor management and commercial governance for a portfolio of health applications vendors, including EHR (Epic preferred), integrated clinical applications, interoperability-related services, and managed application services providers.
• Structure, negotiate, and manage contract vehicles including MSAs, SOWs, order forms, amendments, and BAAs, ensuring appropriate protections for healthcare compliance (HIPAA/HITECH), data privacy and security requirements, and clear downstream vendor obligations (including flow-down terms for subcontractors).
• Lead vendor engagement strategy and planning for new initiatives and expansions, translating business and clinical goals into clear scopes, deliverables, assumptions, acceptance criteria, and operating governance.
• Coordinate and facilitate RF(x) sourcing events, vendor selection activities, and negotiation cycles in collaboration with DTS leadership and Strategic Sourcing.
• Support contracting and negotiation efforts for EHR modules, professional services SOWs (implementation, optimization, upgrades), and application managed support engagements, ensuring commercial clarity, pricing transparency, and risk-appropriate terms.
• Partner with clinical and operational stakeholders to align vendor deliverables to clinical workflows and operational readiness, supporting upgrade planning, go-live execution, hypercare support, and stabilization activities.
• Establish and operationalize vendor performance management frameworks, including SLAs (availability, response, resolution), escalation paths, service reporting requirements, issue triage models, and KPI scorecards.
• Drive vendor accountability through recurring operating cadences (weekly checkpoints, monthly reviews, QBRs), ensuring issues are surfaced early and remediated with documented corrective action plans.
• Coordinate cross-functional alignment with Clinical Leadership, HIM, Privacy, Security, and Legal for matters related to interoperability standards (HL7, FHIR), data exchange, security controls, audit readiness, and compliance obligations.
• Build and maintain executive-ready reporting on vendor performance, risk, renewal timelines, financial stewardship, and value realization; develop dashboards and presentations for senior stakeholders.
• Identify opportunities to reduce cost and risk through vendor rationalization, contract optimization, rate-card governance, improved commercial terms, and standardization of vendor engagement models.
• Maintain templates, playbooks, and operating procedures that improve consistency, reduce cycle time, and strengthen governance across Health Applications vendor engagements.
• Other duties and projects as assigned; adheres to Organizational competencies and standards of behavior.