Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Tech to join our team.

The Field Technician serves as the primary onsite representative for resolving technical and service-related issues. This role is responsible for diagnosing, installing, repairing, and maintaining a wide range of IT hardware—including laser printers, wide-format printers, kiosks, POS systems, and associated software. The technician may collaborate with Level II or Lead Technicians to ensure efficient, accurate, and timely issue resolution.

• Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems.
• Install, configure, and maintain IT equipment and related applications.
• Perform preventive and routine maintenance to ensure optimal equipment performance.
• Provide clear, professional technical support to customers both onsite and via phone.
• Maintain accurate service documentation, ensuring compliance with quality and operational standards.

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems. Electro-mechanical experience a plus.
• Emphasis on experience repairing laser and wide-format printers.
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
• Excellent communication skills and a strong commitment to customer service.
• Ability to manage multiple tasks independently while also functioning effectively in a team environment.
• Physical ability to lift and transport equipment weighing up to 50 lbs.

The hourly rate for this position is between $16.50 - $24.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.