Solution Architect Cloud; Enterprise Observability & Service Management

Job Description

• Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
• Define GTM strategies for modern observability and AIOps solutions
• Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
• Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
• Evaluate emerging technologies (AI/ML, Fin Ops, LLMs) and define future-state ITOM strategies
• Conduct executive briefings, workshops, and evangelize observability modernization
• Design and implement service management frameworks across Incident, Problem, Change, and CMDB
• Integrate Observability with ITSM processes to enable proactive and automated operations
• Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
• Drive Service Now-based transformations including Discovery, Event Management, and Service Mapping

• 13+ years in IT with 6+ years in Observability, AIOps, IT Automation, and Service Now ITOM.
• Hands-on with Splunk, Dynatrace, Datadog, Service Now, Broadcom, Open Text.
• Experience designing CI/CD and observability pipelines in Dev Ops/SRE models.
• ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
• Integration of observability tools with service workflows and automation.

• Thought leadership and solutioning mindset
• Highly collaborative, with strong articulation skills for executive and technical audiences
• Strategic thinker, proactive, quick learner, and driven by innovation
• Highly motivated and results oriented.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Proactive and adaptable to change.
• Customer-centric approach.
• Strong ethical standards.
• Ability to learn quickly.

• Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
• Familiarity with GenAI, LLMs, Fin Ops, and automation in hybrid/multi-cloud environments
• Proficiency with tools like BMC Helix, Jira, Service Now Discovery, CMDB

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.