ServiceNow Presales Solutions Lead

Job Description

TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our Service Now Practice. This individual will work on solutions using Service Now products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead

• Develop, present TCS services capabilities and tailor‑made solutions to address customers business requirements.
• Bring Service Now expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements.
• Strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.
• Drive sales and solution activities, solution designing, and project planning.
• Contribute to project strategy and deliverable planning.
• Develop solutions to address business problems using proven methods and tools, including validating solution with cross‑technology SMEs as applicable.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
• Evolve business solutions, articulate as appropriate to client audiences.
• Provide product demos and support proof of concepts as required.
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others.
• Interface with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase.
• Develop and share reusable assets that can be readily applied to new opportunities.

• 10 or more years of overall IT experience with 3 years of experience in Service Now presales.
• Experience in ITxM, CMDB, CSDM and Discovery.
• Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI and other industry specific solutions.
• Technical knowledge in Service Now Platform, workflows, integrations.
• Service Now implementation experience.
• Knowledge of Service Now Managed Service Provider (MSP) model and Service Now licensing.
• Service Now certified along with pre‑sales accreditations:
  
  Required:
  
  CSA/CIS, Preferred: CAD/CMA.
• Able to mentor, build teams, work in a team, work independently.

• Good oral and written communication skills.
• Ability to proactively propose alternate solutions to the customer as and when needed.
• Good organizational and inter-personal skills to communicate with business stakeholders.
• Self‑driven, motivated and results oriented.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Travel: Willingness to travel as necessary

Salary Range: $153,600-$237,200 a year